• Your technology will be fixed FAST!

  • We learn about you and your business!

  • We provide onsite, remote & telephone support

  • Support is available for Microsoft, Apple & Citrix

  • Friendly and experienced technicians

I.T. SOLUTIONS DESIGNED TO SUPPORT THE GROWTH OF YOUR BUSINESS

Syn-Star offer a range of comprehensive I.T. support packages to suit a variety of different businesses.

  • Do you have more than 10 people using a computer or mobile device?
  • Is your business based in Hampshire, West Sussex or Surrey?
  • Do you use Microsoft, Apple or Citrix?

IF you answered YES to any of the above questions, we believe it might be worthwhile having a chat.

Providing the very best I.T. and computer support packages with exceptional customer service – that’s exactly what we are passionate about.

All our I.T. and computer support packages include 24/7 monitoring as standard, meaning you can be safe in the knowledge we are continually observing your systems and addressing any issues as and when they arise. This is achieved via our remote monitoring platform and leveraging the latest technology to automatically fix errors as they occur. Updating software, scanning with anti-virus and being able to complete restarts out of hours are included.

WE’RE HERE TO HELP!

Every business that partners with Syn-Star will have their own account manager and technician who will insure the support we provide is suited to you. They will work with you on-site or via our remote system. We understand that no two businesses are the same so our technicians are available to implement streamlines I.T. solutions guaranteeing peace of mind everyday.

Supporting local companies and helping your business run smoothly, efficiently and cost effectively.

REMOTE I.T. SUPPORT

Our team of experienced technicians provide remote I.T. and computer support from our offices in Rake, West Sussex, not too far from Petersfield. We do not charge for travel time and can guarantee any I.T. emergencies will be resolved both quickly and efficiently – and at minimum cost to you.

Investing in technology your business requires is more important today than ever before. Computers and servers are similar to cars, with regular servicing they will run better and for longer. Our remote I.T. monitoring system allows us to address smaller issues which may arise in your business before they become big problems.

SO WHAT CAN WE OFFER YOU AS A CLIENT?

  • Monitoring your I.T. for 24-7 365 day a year

  • Telephone help desk

  • Easy to use customer portal

  • Unlimited email support

  • We stock replacement components

  • We can work at manager or employee level

  • We provide monthly reports

  • Data integrity warning

  • Your own account manager

  • Good old fashioned peace of mind

  • Automate most routine tasks, manual in-house I.T. processes

  • Lower I.T. service delivery costs by automating services

  • Remotely and maximising technician utilisation

  • Troubleshoot and capacity plan with a single, point and click, command and control reporting platform

  • We seamlessly provide proactive services delivery interactions with end user devices occurs in the background without you the user being interrupted

  • We provide powerful business and technical reports to demonstrate I.T. value and support regulatory compliance

THE VERY BEST IN BUSINESS I.T. SUPPORT

  • ON-SITE I.T. ENGINEERS

    For companies requiring an in-house technician, we are able to supply technicians who are trained and updated through Syn-Star, but are located at your premises on a full or part-time basis.

  • COMPETITIVE PRICING STRUCTURE

    Our fee structure reflects our commitment to helping local companies and building a long term relationship. All our support packages offer unlimited support hours and structures to suit every budget. Also, nobody appreciates unwelcome surprises, so for this reason, all projects are quoted on a fixed installation basis.

  • A RANGE OF I.T. SUPPORT SERVICES

    Our I.T. technicians offer a range of I.T. support services including Microsoft work stations and servers, Apple hardware, Citrix servers, Wiring and network installations.

OUR SUPPORT PLANS

BLOCK HOURS

REACTIVE

  • Packages start from two hours 
  • Telephone I.T. support
  • Remote I.T. support
  • Email I.T. support
  • Onsite I.T. support
  • Software and hardware advice 
  • Dedicated account manager
  • Unlimited ticket creation
  • I.T. Strategy reviews
  • Guaranteed SLA
  • All faults archived
  • Client portal access

Pre-paid blocks (no time limit)

PAY AS YOU USE

PRE PAID

  • Pre-purchased hourly blocks
  • Telephone I.T. support
  • Remote I.T. support
  • Email I.T. support
  • Onsite I.T. support
  • Backup monitoring (software dependent)
  • Dedicated account manager
  • Appointed I.T. technician
  • Client portal access
  • Unlimited ticket creation
  • Multi-Site support available
  • Rollover unused minutes

Pay monthly 

UNLIMITED TECH TIME

FULLY MANAGED

  • Charged per PC/Server per month
  • Unlimited telephone I.T. support
  • Unlimited remote I.T. support
  • Unlimited email  I.T. support
  • Onsite I.T. support
  • Dedicated account manager
  • Technology Concierge
  • 24/7 alert monitoring
  • Patch & update management
  • Backup monitoring (software dependent)
  • Client portal access
  • Weekly security updates

Pay monthly or annually

CUSTOMER FEEDBACK

 What our customers are saying. . .